FAQ's

On this page you will find answers to our most common questions regarding:

 

Tax Preparation

Payroll

Bookkeeping

Notary Public

If you still have questions after reading this, please give us a call at (936) 931-7555, email us at info@TopPriorityTX.com, or send us a message on our Contact Us page.

We look forward to working with you soon!

Tax Preparation


When will my return be completed?

  • Everyone's tax return is different and the time frame for completion depends on the complexity of the tax return. Most returns are completed the same day if we have all of your documents, but it can take longer depending on what schedules are needed, if your return requires bookkeeping, and (during the busy part of the season) how many people are ahead of you in the queue.


When do I pay for my tax preparation?

  • All fees are due when the return is completed and before we can electronically file your return. We accept cash, checks, VISA, MasterCard, or Discover. If you are getting a refund, we can have our fee withheld from that also for an additional fee.

 

Can my return be Electronically filed?

  • Electronic filing (e-filing) is included in our service to you. We will automatically e-file your turn once it is completed and paid for.  If you DO NOT want to file your return electronically, let us know and we can prepare and print out a paper return. (Additional fee applies)


Can my refund be direct deposited?

  • Yes, we can instruct the IRS and State to direct deposit your refund into your bank account. The IRS will generally deposit your refund into your account in 10-21 days from the date of the IRS accepting your electronic tax return. You will need to provide a blank voided check for your account/routing number information when you utilize this option. If you have our tax preparation fee withheld from your federal refund, there is no delay in the date of direct deposit.

Can I get my refund faster?

  • Unfortunately, we do not have any control over how fast the IRS processes returns and issues refunds. And this next tax season is going to be a little different and no refunds will be issued before February 15th 2017 if you are receiving the Earned Income Credit or Additional Child Tax Credit.

      We are offering bank loans this year so if you do need your refund faster you can apply for one of our loans and you can either

      receive a check the next day or we can put it on a prepaid credit card for you. The loan amounts are between $500 and $3,000 and

      are determined by the bank.


Do I have to make an appointment?

  • Not unless you want to. We have made our process faster and much easier this year. At the top and bottom of every page on our website you will see "Login/Sign Up". Just click on that link and it will ask you to set up an account with us. Once you are logged in, it will open up a page that only our clients can see. On that page, there are simple instructions that will help you fill out our tax organizer and upload your tax documents to us. Your personal information is of utmost importance to us so rest assured that everything you fill out and upload is safe, confidential, and fully encrypted with multiple layers for your online protection. 

    

     If you want to make an appointment and personally give us your tax documents you are more than welcome to do that as well. 

     Just give us a call, send us a message or email, or click on the clink on our Contact Us page to schedule an appointment. You can

     still create an account and fill out the tax organizer online or print a copy of it in the client section and fill it out before our

     appointment. 

 

    We will call or email you when your return is ready for review.


How much does it cost?

  • Our tax preparation fees vary per return.  We only charge for forms required by the IRS to file your return.  Our prices are very competitive with other tax preparation companies, and we fall well below the "big name" guys. 

Payroll

Who can use your payroll services?

  • Anyone can use our services.  We are currently accepting new clients.  New businesses and established businesses are welcome!

 

What method do I use to get my payroll information to you?

  • You can email, call, upload it to us through our website, or schedule an appointment to bring in your employees' hours.

 

What pay options do I have?

  • After calculating your payroll, we offer several options:  generate checks for you or your employees to pick up, generate checks for you and overnight them in the mail, directly deposit the funds into yours and your employees bank accounts, or we can provide you with check details and you can generate their checks yourself.

 

When can I pay my employees?

  • We offer weekly, bi-weekly, monthly, or quarterly pay options.

 

Where do I get my employees' paychecks?

  • You can pick up your employee paychecks from us or we can overnight them to you.

Why should I use your payroll service?

  • We do all the hard work for you.  You are busy with your business and we want to assist you in maximizing your time.  We take care of calculating all withholding and submitting all employer tax payments and compliance reports for you.  We do it so you don't have to!

 

How much does it cost?

  • Our services are competitively priced to help you maximize your profits and minimize your work load.  We offer a wide range of payroll processing options.  Prices vary depending on the frequency of pay and number of employees. Don't hesitate, call today for a price quote!

Notary Public

What is a Notary Public?

  • A Notary Public is a state appointed individual who provides services to the public. The Notary verifies the signer’s identity using their approved identification and takes acknowledgment of the signer executing the document, or administers an oath and witnesses the signing of the document. The Notary Public does  not give legal advice, complete documents, or verify that the documents are true or legally binding. The TX Notary Public only verifies the person’s identity.

 

What does a Notary Public charge?

  • The pricing of a Notary Publics service is at their discretion. The fees vary based on distance travelled, and number of signatures notarized. The state mandates a maximum fee per signature which all Notary Public’s abide by, however, they do not mandate what the maximum is that can be charged for other fees.

 

Why get something notarized?

  • Because it is required by law on some documents. Or to have an impartial witness to the signing. Some courses of business require notarization of signatures when the signer is not present to sign at the destination the document will be going to. Say a document being sent to Washington, and the individual is in Texas, some businesses request notarization to feel more confident that the signer indeed did sign the document that they were mailed.

 

Why can’t I notarize a blank document?

  • It is required by law to be complete at the time of signing. This is both because it is required by the Notary Public, and because it is a good way to prevent fraud. If a signer signs an incomplete document, someone else can alter it in an unfavorable way that the signer did not intend to sign.

 

Can you provide legal advice or prepare legal documents?

  • No, a Notary Public is forbidden to prepare legal documents or provide legal advice unless he or she is an attorney. Violators will be prosecuted for unauthorized practice of the law.

 

How does the notarization process work?

  • The Notary Public must fill in the notarial certificate, record the transaction in a journal, complete all required signatures and apply his or her seal to finalize the notarization. It is required that the signer of the document be present at the time of notarization. The Notary may ask questions to the signer to establish willingness and awareness of the transaction. The Notary Public must also identify the signer by asking to see a current identification document, which must contain a photograph, physical description and a signature. The Notary Public must check for a driver’s license, state ID, passport or US military identification issued within the last 5 years. The notary must check the document for missing information, blank spaces, and ensure that the signer completes the document before it is notarized.

Can a Notary Public refuse to help me?

  • Absolutely not. If a Notary Public is presented with proper identification, documents, and a request by the member of the public, they may not refuse to provide their services unless they are unable to complete the notarization because the document is not filled out, or ID is not presented, etc. If a paying customer makes the proper request, the Notary shall provide service.

How late are you open? Are you open 24/7?

  • We are always open, as long as we have availability we will assist you with your mobile notary needs. We are open on holidays and at all times, including now, based on the availability of the Notary Public, as we have families and spend time doing things besides working as well. Call as soon (or ahead of time) as you can to ensure availability for appointments that fall on unordinary hours, or on holidays. But we will always try our best to fulfill every late night, last minute, and holiday notary request.